HandMadeSword.com, Swords, Walnut, CA

FAQ

Do you accept pick up?

Why buy from us?

Where are your swords made?

Are your swords functional? Are they razor sharp? What is the cutting ability of your swords?

Among your 1095, 1080, 1060 and 1045 line? Which is better?

What does practical mean?

Do you have a catalog?

Do you have a price list?

What is your shipping charge to my address?

Do you accept Cash on Delivery (C.O.D.) orders or money order?

Can I pay by PayPal?

Do you accept PayPal payment for international orders?

How to find a western union office?

I am an international buyer. Do you ship to my country?

When will my items be shipped out?

How long can I receive my items once they are shipped out?

Can I get a tracking number?

Do you drop ship?

Do you accept pick up?

Can you state a lower value on the customs form?

The item I received is damaged or has defect. What can I do?

What need I do when I return the item?

How much does it cost to custom a sword?

Can you engrave a name on my blade?

Can you change a tsuba or other accessories for my sword?

How long can I get an answer from you about my questions?

Can I cancel my order?

Do you have a physical store? I want to have a look at the swords in person.

I have a sword and I do not know its age. Can you appraise the sword?

 

 

 

Why buy from us?

answer: Handmade Sword has a full range of Japanese style Samurai Katana Swords. We have been offering high quality Japanese Style Katana, Wakizashi, Tanto, Movie Replica and sword accessories internationally with wholesale and retail price range for more than 10 years. All the swords are fully handmade and functional.

With our experience and knowledge of Japanese swords, we are glad to share with you what we have, what we know and what we find, hoping to offer a satisfying purchase and communication of the Japanese sword world!

From our website you can find the one you like to do martial arts, or the ones you are looking for your collection. We have common Japanese swords, special color and design swords, and top-class swords. We're sure you will be pleased with our items, as we have a great number of repeat buyers.

All in stock items can be added into shopping cart, please click to each item's picture icon, scroll down to the very bottom then you will find the full description and package content of each one. Stand #378 is for display and taking picture only and only 5% of swords come with accessories such as compact stand, kit & box. Also our shipping is fast and available/verified order always ship out the next business day after received the payment. Then the tracking information will be automatically sent to your email address after shipping label been assigned. You can trace from the carrier and will receive your items in a very short time.

Please feel free to contact us if you have any questions or problems. We will reply back to you within 48 hours in working business days and try our best to help you.

Welcome to our website to find what you like!

 

Where are your swords made?

answer: Our swords are made in China.

Are your swords functional? Are they razor sharp? What is the cutting ability of your swords?

answer: Some of them are razor sharp while others are sharp or dull. Please click to each item and scroll drown to the bottom then you'll find full description of each products.
There is no problem to use our functional and razor sharp swords to cut fresh bamboo and tatami. The correct cutting angle is 45 degrees. We do not 100% guarantee there will be no damage of them if cut steel, bushes, trunks, very hard objects, strike with another sword or other random stuffs.

Among your 1095, 1080, 1060 and 1045 line? Which is better?

answer: Swords in 1095 line are made of high carbon steel 1095, clay tempered.
Swords in 1080 line are heat tempered.
Swords in 1060 line are heat tempered.
Swords in 1045 line are made of carbon steel 1045. They are heat tempered.
Swords in 1095 line are the best. For professional martial arts, we usually recommend 1095 line. For beginners, we recommend 1045 line. 1060 & 1080 line is just between them.

What does practical mean?

answer: All our swords entitle "practical" means functional.

Do you have a catalog?

answer: We do not have a catalog. Please check our website for all the items.

Do you have a price list?

answer: We do not have a price list. Please click to each item to check the price & description.

What is your discount for wholesales?

answer: Click the "Wholesale" link on the very top;. Please fill in the info required in the link. Once your application is approved, we will email you the discount code.

What is your shipping charge to my address?

answer: Please add the items you are interested in into your "shopping cart"; fill in your "zip code", "state"; select your "country", "shipping method"; and then click "apply". You will get the shipping rate before check out.

Do you accept Cash on Delivery (C.O.D.) orders or money order?

answer: No, sorry, we don't accept C.O.D. but accept money order. If paying by money order, items will be held for three working business days after final payment clears.

Can I pay by paypal?

answer: We only accept paypal payment with paypal confirmed shipping address from US or Canada. Other international buyers please pay by western union money order, western union money transfer or cashier check.

Do you accept paypal payment for international orders?

answer: No, sorry we only accept paypal payment with confirmed/verified PayPal account member with shipping address from US or Canada. Other international buyers please pay by western union money order, western union money transfer or cashier check.

How to find a western union office?

answer: Please search on www.westernunion.com for your local nearest western union office.

I'm an international buyer. Do you ship to my country?

answer: Yes, we ship to international countries and welcome international buyers to buy from us HOWEVER it's buyer's responsibility for any restrictions in the recipient's country which is out of our control.
Also it's buyer responsibility to pay for the returned shipping cost as well if the package has been returned to the sender (shipping is nonrefundable & the returned shipping cost will be at least triple of the original cost due to carrier will return via Express instead of Economy) therefore please make sure you understand the local restriction/regulation prior to place order.

Payment:
Credit card payment is accepted for some countries and "Credit Card Authorization Form" may be emailed to international buyer who purchase and pay directly from our website. Order will be ON HOLD till received all required info.

We accept the following payment methods for international orders:
1. western union money order;
2. western union money transfer;
Please make your money order check payment to the following and have your item#, tel#, email also your completed shipping address with your payment. :
(Handmade Sword)
385 S. Lemon Ave. Suite# E370
Walnut, CA 91789
USA

Please make payment to "Zhaoyan Wang" when using Western Union Transfer also let us know the "MTCN#" & the following info. Item(s) will be shipped out once have received your payment.
Please write your address in the following order:
1> Recipient name:
2> Business name (optional):
3> Street# & street name:
4> Apt# (if any):
5> City:
6> State:
7> Zip Code: (Post Code):
8> Country:
9> Tel#: (required by carrier.):
10> email:

Shipping:
Your items will be shipped out by USPS or Fedex International Economy the next working business day after your payment is received or cleared. It usually takes 10-14 working business days to arrive most countries however the transit time varied by weather, holiday, customs check point, clearance procedure & strike etc. therefore it's out of our control. The tracking information will be sent to your email address automatically once the items are shipped out.

Note:
1. It is buyer's/recipient's responsibility for any customs and duty charges by recipient's country which will be billed to the recipient's by the carrier on behalf of the recipient's local customs. Also shipping/insurance & duty etc are non-refundable in any circumstances
2. Please do not make purchase if your country doesn't allow to import this kind of product. For more detail, please contact with your local customs official regarding to regulations/restrictions.
3. Italian, Norway, Russian Union, Arabic Union & Denish buyers please do not buy due to customs prohibit to import sword products.

When will my items be shipped out?

answer: All items will be shipped out the next working business days after buyer's payment is received or cleared.

How long can I receive my items once they are shipped out?

answer: For US orders, we ship out via Fedex Ground. It usually takes 2-5 business days to reach you after the items are shipped out from us. For international orders, it usually takes 5-7 business days to arrive.

Can I get a tracking number?

answer: Yes, all the shipments come with a tracking number. The tracking number will be automatically sent to your email address after shipping label been assigned. If you can't find the tracking number in your Inbox, please try to find it in your Trash/Junk mail. Please track your order in our track order option.

Do you offer drop shipping?

answer: No, we do not offer drop shipping.

Do you accept pick up?

answer: No, we don't provide will call service since our insurance company doesn't allowed.

Can you state a lower value on the customs form?

answer: Yes, please let us know how much you want to state on the customs form via email. We'd like to let you know that usually we only state the item cost on the customs form. If the amount you want to state is lower than that price, we can do it as you required, but once the item was lost or damaged, the compensation we got from the shipping company would only be the amount you had stated. We don't state no value on the customs form for your benefit.

The item I received is damaged or has defect. What can I do?

answer: Please keep all the original packing materials and send us the pictures of the damage and packing material or the defect. We will file damage claim for you against the shipping company if we find it's a shipping damage. If it's our responsibility, we will issue a RMA# for you to return and will replace a new one for you after receive the return. Absolutely NO accept any Returns AFTER 7 DAYS from the delivery date.

What need I do when I return the item?

answer: We will issue a RMA# for you to return the item. Please mark this RMA# on the outside of the package for easy reference. Please pack it well in all the original packing materials in case of shipping damage. Please let us know your tracking# and shipping service once you shipped it out. Then both of us can track the delivery date online. We will ship you a brand new item once have received your return.

How much does it cost to custom a sword?

answer: Our minimum custom order is 50 pcs each model which means at least 50 pcs of swords have to be made as we have to mold it.

Can you engrave a name on my blade?

answer: We do not have name engraving service.

Can you change a tsuba or other accessories for my sword?

answer: We cannot make any change of the swords as they are brand new from our factory.

How long can I get an answer from you about my questions?

answer: We will reply back to you within 48 hours in working business days by email.

Can I cancel my order?

answer: You are ONLY allowed to cancel order if your order has not ship out yet, but $20.00 cancellation fee will be charged.

For all orders have left our warehouse are unable to be canceled.

Do you have a physical store? I want to have a look at the swords in person.

answer: We do not have a show room or physical store. We do not provide "will call" service either since our insurance company doesn't allow.

I have a sword and I do not know its age. Can you appraise the sword?

answer: We do not have sword appraisal service. Please search on website for professional sword appraisers.

 

 

 






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